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TERMS OF SERVICE

Last Updated: October 3rd, 2024

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Welcome to Nova Catering Co.! By using our website and services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, kindly refrain from using our services.

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1. Services

Nova Catering Co. offers a range of catering services for various events, including private parties, weddings, corporate functions, and more. Each event is uniquely tailored to meet the specific needs of our clients. Please contact us directly to discuss your event, menu options, and service details.

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2. Booking and Payment

  • No deposit is required to secure your event.

  • Payment for services is due prior to the event or on the day of the event.

  • We accept payment via e-transfer, cash, debit, credit, and cheque.

  • Any changes to the event, including guest count or special requests, may incur additional charges, which will be reflected in the final invoice.

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3. Cancellations and Refunds

  • Cancellations must be made at least 48 hours prior to the event to avoid any charges.

  • Cancellations made less than 48 hours before the event may result in a partial charge to cover costs already incurred.

  • In the rare case that Nova Catering Co. must cancel the event, a full refund will be provided.

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4. Menu and Dietary Restrictions

  • We work to accommodate dietary preferences and restrictions whenever possible. However, it is the client’s responsibility to inform us of any allergies, sensitivities, or specific dietary requirements at the time of booking.

  • Although we take precautions to prevent cross-contamination, we cannot guarantee that all menu items will be completely free from allergens.

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5. Event Details and Responsibilities

  • Clients are responsible for providing accurate event details, such as guest count, location, and event date and time.

  • Any last-minute changes to the event’s arrangements may incur additional fees and must be communicated as soon as possible.

  • It is the client’s responsibility to ensure the event venue has adequate facilities (e.g., power, kitchen space) for our catering services. Please discuss any concerns with us in advance.

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6. Liability

  • Nova Catering Co. is not responsible for any damages, losses, or injuries related to the consumption of food or our services, except in cases of gross negligence or intentional misconduct.

  • We are not responsible for delays or issues caused by factors beyond our control, such as weather, traffic, or venue-related problems.

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7. Intellectual Property

All content, including text, images, and branding, on the Nova Catering Co. website is the property of Nova Catering Co. and is protected by copyright and trademark laws. You may not use any content without prior written permission from us.

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8. Privacy Policy

We respect your privacy. Please review our [Privacy Policy] for details on how we collect, use, and protect your information.

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9. Changes to Terms

Nova Catering Co. reserves the right to modify these Terms at any time. Updated Terms will be posted here, and your continued use of our services after such changes will indicate your acceptance of the revised Terms.

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10. Contact Us

If you have any questions about these Terms or our services, feel free to contact us at info@novacatering.ca.

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